Returns & Exchanges
At Litehouse, we want you to love your home decor, so if you are not completely satisfied with your purchase, we offer a hassle-free return window within 30 days of delivery. All items must be returned in their original packaging and condition to ensure a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print and Pack
Download the prepaid shipping label provided and securely pack your items in their original Litehouse boxes to prevent damage during transit.
Ship It Back
Drop off your package at any authorized carrier location; once scanned, you will receive a tracking link to monitor your return's journey.
Quality Inspection and Refund
Our warehouse team will inspect the item within 5 business days of arrival, and your refund will be processed immediately upon approval.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing