Frequently Asked Questions
Everything you need to know about lighting up your home with Litehouse.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the country.
Do you offer a warranty on your lighting products?
Yes, all Litehouse products come with a comprehensive 12-month warranty covering manufacturing defects and electrical components.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are your outdoor lights weather-resistant?
Absolutely. Our outdoor collection is IP65 rated, meaning they are fully protected against rain, dust, and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.